If you have purchased a product from the RL Audio Visual Group Limited website and wish to exchange or return your product for a refund, you may do so within 7 days of receipt of your order. Please Note that all product returns will incur a quarantine period of up to 14 days. Once product has been inspected you will be reimbursed in full. If there is any damage to the product or packaging, you will receive the sales amount less the cost of repair or replacement of damaged goods.
Face to Face Returns:
All Product that is returned in person will be inspected and refunded at the time of return. All product must be as new condition and cannot present signs of extended use. For a full refund, product must be returned unopened in its original packaging. Failure to do so will result in a restocking fee of 25% of the value of the goods.