Term of Service


We hope you are satisfied and happy with your products. However, if you have experienced problems with your product we encourage you to seek information in our FAQ section and in our guides and manuals that you can download in our User Guide and Software Downloads section. 

You are also welcome to contact our Customer Service if you need help to troubleshoot the problem you are experiencing: bangolufsenauckland@rlavgroup.nz 

If you are sure that your product need further inspection by authorised service technicians please email us on bangolufsenauckland@rlavgroup.nz  and we will guide you the the repair process.
All Warranties are Return to Base. If we have to pick up the products to be returned for Service, there will be transport and associated costs involved.


  • The warranty is valid only upon presentation of the proof of purchase or copy hereof consisting of original invoice or sales slip indicating the date of purchase, model and serial no. of the product. RL Audio Visual Group Limited reserves the right to refuse warranty if this information has been removed or changed after the original purchase of the product.
  • RL Audio Visual Group Limited's obligations are limited to repair of the defect or replacement of the defective part or at its discretion replacement of the product itself.
  • Warranty repairs must be carried out by our authorised Service Centres.
  • RL Audio Visual Group Limited shall not be liable for reimbursements, claims and damages that may result from the unauthorised repair of the product. Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Repair or direct replacement of the product under the terms of this warranty may be full filled with functionally equivalent service exchange units.
  • The warranty is not applicable to cases other than defects in material, design and workmanship.
  • This warranty does not affect the consumers' statutory rights nor the consumers' rights against the dealer related to their purchase/sales agreement.
  • This warranty is not transferable. This warranty will be the purchasers' sole and exclusive remedy and RL Audio Visual Group Limited shall not be liable for any incidental or consequential damages or breach of any express or implied warranty of this product.
DISCLAIMER: RL Audio Visual Group Limited shall not be liable for the loss of any saved/stored data in products that are either repaired or replaced.

The above policies are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions. RL Audio Visual Group Limited reserves the right to make final decisions regarding problem determination and the appropriate service option. Some limitations and restrictions apply and these programs are subject to change without prior notice.


    The warranty does not cover the following: 

    • Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear.
    • Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with  RL Audio Visual Group Limited instructions on usage and maintenance.
    • Defects resulting from usage of the product in conjunction with accessories that are not approved by Bang & Olufsen/LG/HP Etc. for use with this product.
    • Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual.
    • Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of RL Audio Visual Group Limited.
    • Unauthorised modifications carried out to the product in order to comply with local or international technical standards in countries for which this product was not originally designed.
    • Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of core outlined in the product user manual.
    • The serial no. on the product has been altered, deleted, removed or made illegible.
    • The batteries are charged by chargers other than those approved by Bang & Olufsen/HP/LG, Etc.
    • Any of the seals on the battery enclosure or cells are broken or show evidence of tampering.